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RETURN AND REFUND POLICY

SPA MOMENT RETURN POLICY

Unfortunately, as our product are skin and self care products, we are unable to accept returns due to change of mind, however we gladly accept returns 14 days from the date of purchase under the following circumstances:

FAULTY PRODUCT

If your product is fault please email us a photo of the product to info@shop.spamoment.com.au Products must not be used when return to us.

INCORRECT OR DAMAGED ITEM RECEIVED

If you receive an incorrect item, please email info@shop.spamoment.com.au within 48 hours. The product MUST NOT be used in any way, if the item is faulty or damaged, please take a photo and email us. Please do not use or dispose of the product.

If your return meets the above criteria, here is what to do

1.CONTACT US

Contact us via info@shop.spamoment.com.au. Please contact us before sending the items back to us.

2.SEND IT BACK TO US

If your return has been approved by one of our staff members at Spa Moment then please send the return back to us

3.A REFUND OR A RETURN WILL BE SENT TO YOU

If applicable, we will refund you once we have received your items or will send out any replacement products.

EXTRA T&C

  • Items must be in original packaging
  • Your receipt must be with the return item
  • we do not reimburse return postal costs unless the item is being return due to an error ofΒ  Spa Moment